desktop support specialist

Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.

Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly. The
Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
Providing technical assistance in product evaluations and sourcing
Installing and configuring software and hardware
Identifying and resolving issues related to computer and network connectivity
Working both independently and as a part a team
Upgrading and maintaining Windows hardware, software, and other applications
Providing technical support to clarify Windows desktop problems
Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
Assisting in testing, analyzing and resolving issues related to Windows operating systems
Providing enhanced desktop and customer support services
Many organizations require that Microsoft Certified Desktop Support Specialists have a bachelor′s degree in Computer Science, Information Technology or a related field. Some employers prefer candidates that have prior work experience as well. Others seek professionals that have a master′s degree or a specialization that emphasizes Microsoft Windows.


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